Privacy Policy

The following sets forth the Privacy Policy for Kylie Cloney – Health Science & Wellness Clinic.
ABN: 57 668 774 367 
Contact: info@kyliecloney.com.au

1. Purpose 

This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We are committed to respecting your privacy and safeguarding your personal and health information. 

2. Collection of Personal Information 

We collect personal information necessary to provide you with the highest standard of health care and client support. This includes but is not limited to: 

  • Full name, date of birth, address, contact details 

  • Health history, medical records, pathology results 

  • Family medical history and lifestyle factors 

  • Appointment details and clinical notes 

  • Payment and billing information 

  • Medicare or private health fund details (if applicable) 

We collect this information through: 

  • Intake forms (online or in-person) 

  • Consultations (in-clinic, telehealth, phone) 

  • Email, phone, or SMS correspondence 

  • Health apps or tracking tools integrated into your care plan 

3. Use of Personal Information 

Your personal information is used for the following purposes: 

  • To provide functional medicine consultations, testing, and ongoing care 

  • To communicate with you about your health and appointments 

  • To develop, implement and monitor your personalised treatment plan 

  • For internal administration, invoicing, and clinic operations 

  • To meet legal, regulatory, and professional obligations 

4. Disclosure of Personal Information 

We will not share your information without your consent unless required or permitted by law. With your explicit consent, we may disclose your information to: 

  • Other health practitioners or allied health providers involved in your care 

  • Laboratories and diagnostic services 

  • IT providers who support our secure electronic records 

  • Health fund providers (if applicable) 

All third parties are required to comply with privacy obligations and maintain confidentiality. 

5. Storage and Security 

Your information is securely stored in electronic and/or physical formats: 

  • Electronic records are protected using encrypted, password-protected software 

  • Physical records (if any) are stored in locked cabinets in a secure environment 

  • Access is restricted to authorised personnel only 

  • Regular audits and cybersecurity measures are in place to prevent unauthorised access, loss, or misuse 

We retain health records for the legally mandated period (typically 7 years or until a minor turn 25), after which they may be securely destroyed. “We use Practice Better, a secure health practice management platform, to store and manage client information. Practice Better’s servers are located in North America. While Practice Better complies with international privacy and data protection standards (including HIPAA and GDPR), by engaging our services you acknowledge that your personal information may be stored outside of Australia. We take all reasonable steps to ensure that your data remains secure and confidential.”

We use secure third-party platforms, including Practice Better and its integrations, to deliver our services. These platforms may store your health information on servers outside Australia (for example, in Canada or the United States). By engaging our services, you consent to your information being securely transferred and stored overseas.
Your privacy and security are always our priority, and we only partner with platforms that meet strict international data protection standards.

Client Intake Consent Clause

I understand that my health information may be securely stored on servers outside Australia through platforms such as Practice Better and its integrations.
Your privacy and security are always our priority, and we only partner with platforms that meet strict international data protection standards.

6. Access and Correction 

You may request access to the personal information we hold about you. We will respond within a reasonable time and may charge a small administrative fee. You may also request corrections to your information if it is inaccurate or incomplete. 

To request access or correction, please contact us at: 
Email: info@kyliecloney.com.au 
 7. Use of Website and Digital Communications 

When you interact with our website or digital services: 

  • We may collect limited non-identifiable information such as browser type, IP address, or pages visited 

  • Our website may use cookies to enhance your browsing experience 

  • Our online forms are encrypted to ensure your privacy 

We do not use your personal information for direct marketing without your consent. You may opt out of newsletters or updates at any time. 

8. Third-Party Links 

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies. 

9. Complaints 

If you believe your privacy has been breached, you may lodge a complaint with our clinic. We will respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): 

Website: www.oaic.gov.au 
Phone: 1300 363 992 

10. Updates to This Policy 

We reserve the right to update this Privacy Policy to reflect changes in law or our practices. The latest version will always be available on our website or upon request. 

 Contact Details 

Kylie Cloney Email: info@kyliecloney.com.au 
Website: www.kyliecloney.com.au